[Close] 

Call Center Manager

The goal at hand is to improve the Company's overall reputation and find efficiencies through the operational process. P&L responsibility- review both revenue and costs on a monthly basis for accuracy and opportunities. Build relationships with members and sellers to manage customer satisfaction. Hire, train and develop staff to meet company guidelines. Manage day-to-day operations of the facility including staff management, customer and employee issues as needed. Track and meet company metrics. Responsible for the overall planning organizing leading and controlling functions of the facility. Audit facility to confirm compliance with internal procedures as well as accordance with county, state, EPA and OSHA regulations. Provide direction to team regarding duties and goals Requirements Minimum of 3 years' experience as a manager in a Customer Service, Call Center or Operations environment. Proven track record of seamless operational functionality and achievement of corporate goals. Ability to solve complex problems and issues. Strong analytical skills to interpret and forecast financial budgets. Develop and implement plans for continuous process improvement. Strong leadership experience and skills. Excellent interpersonal skills. Excellent written and verbal communication skills. Amazing customer relations skills and experience. Four-year college degree preferred. Proficient in all areas of Microsoft office. Experience managing staff or 5 or more team members Bilingual skill a plus #980-1949
Salary Range: NA
Minimum Qualification
Less than 5 years

Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Service Center Manager
Sioux City, IA Dayton Freight
Service Center Manager
Cedar Rapids, IA Dayton Freight
Service Center Support PT
Council Bluffs, IA FedEx
Route Sales Operations Manager
Des Moines, IA Schwan's Company
Logistics Account Manager
Urbandale, IA Worldwide Logistics
Driver Manager
North Liberty, IA Heartland Express, Inc.