Bilingual (Spanish) Customer Service Representative - Member Services

The CSR provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multi-tasking, has the ability to assist and educate buyers through general website navigation, is able to provide solutions to meet our members need, and is able to communicate effectively in hectic and stressful situations. In addition, the CSR will be the face of the Company through vocal interactions with all levels of customers which range from the general public to high level managers of organizations.
Update lot (vehicle) notes in the system.
Answer multi-line telephone in a professional manner.
Face to face customer interaction.
Use company resources to gather information and offer solutions to meet customer needs.
Read and interpret various reports and documents.
Other duties as assigned.
Proficient Bilingual (Written/Verbal/Aural) Spanish speaker
One year of office support experience in a customer service role.
High School diploma.
Excellent customer service skills and attitude.
Excellent written and verbal skills.
Proficient with office equipment.
Basic math skills.
Attention to detail.
Problem solving.
Computer proficiency - MS Suite.
Typing speed 45WPM.
Basic 10 Key proficiency.
Professional appearance.
Ability to multi task in a fast paced environment
Call Center experience a plus.
Occasional overtime as needed.

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